mainPicture
Welcome to the Engage Credit Customer Resource Centre: a dedicated website designed
to help you whether you have a general enquiry regarding your mortgage, you have had
a change in your financial circumstances, or wish to make a mortgage payment.


Image for Engage Credit Home Page 24 March 2020 - skinny banner
Update - April 2021:
These are challenging times. if you are financially impacted by Covid-19 (Coronavirus) and concerned about your ability to make your mortgage repayments, we are here to help. 

Our team is available to discuss your circumstances. We will work with you to gain a full understanding of your situation and the effect it might have on your ability to pay your mortgage. We can assure you, each situation is reviewed on its own merits on a case-by-case basis. Our team is very experienced in this area with various solutions available, depending on your circumstances, to address temporary or permanent financial difficulties.

If you are not currently receiving a Payment Deferral, under guidance from the Financial Conduct Authority applications will no longer be accepted after the 31 March 2021. More information from the Financial Conduct Authority can be found HERE. If you require further financial assistance, please email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will contact you to discuss what options are available to you.

If your Payment Deferral ends during or after March 2021 and you have not taken the full six-month allowance, then you may be able to apply for an extension to the Payment Deferral. Your extension must run concurrently with your current Payment Deferral and must run over consecutive months concluding by 31 July. If you would like to apply for a Payment holiday Extension, please access HERE.

Please ensure you provide your mortgage account number in the subject of your email, as this will help us identify your account.

E-mail transmissions cannot be guaranteed to be secure, complete or error-free. Pepper (UK) Limited, trading as Engage Credit, does not accept any liability in the event that e-mail transmissions are intercepted, corrupted, lost, destroyed, arrive late or contain incomplete information or viruses.  Anyone who communicates with Pepper (UK) Limited, trading as Engage Credit, by e-mail is taken to understand and accept the above risks.

For details of how we process your personal information, please refer to our Privacy Notice which can be accessed here.

Otherwise, you can contact us by calling 03330 142 046 (Open 9am to 8pm, Mondays to Fridays (excluding Bank Holidays).
-------

We are committed to supporting our customers and providing the highest level of customer care. We also recognise that managing your financial affairs can sometimes become challenging, particularly as a result of changing economic or personal circumstances. If you are worried about meeting your mortgage payments, or if you have any concerns over the future affordability of your mortgage payments, we are here to help. Contacting us at the earliest opportunity can often ensure that a solution is found. So if you are experiencing difficulty in making your payments, or if you have any concerns over the future affordability of your mortgage, please contact us to discuss your situation.
secondPicture
Our team of experienced staff will be happy to explain possible options available to you based on your current and future circumstances.