PRIVACY POLICY
At Pepper (UK) Limited we aim to protect your privacy as far as possible. We only use information that we collect about you for purposes of improving this Website, as further detailed below. We collect:
Information Access and Disclosure
The data we collect can only be accessed by authorised people in Pepper Group and selected third parties who provide us with website support and development services (and their sub-contractors and representatives).Other than to the above, we do not disclose your personal information to third parties, except as described in this Policy. We store your data on servers in the European Economic Area (EEA). Use of Information
We may use your personal information to improve the content and functionality of our Website (such as to determine pages of the Website visited by users, and the frequency of such visits). In order to process and use your personal information in accordance with this Privacy Policy, we rely on one the legal basis that such processing is necessary for the purposes of legitimate interests pursued by Pepper Group, in terms of requiring to monitor Website usage and functionality to ensure that it provides Website visitors with the best possible experience. Other than for telephone calls, your data will be kept for 14 months from the end of the month on which you visited this Website. IP Addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not of itself identify any individual.
Google Analytics
We use Google Analytics tools. Any use that Google makes of data collected will be governed in accordance with the Google Privacy Policy. For more information please refer to https://policies.google.com/privacy.
Accessing and updating your personal information
You have various rights in respect of your information, each of which can be exercised free of charge. In summary, those include rights to:
Third Party Policies
This Website may contain links to websites of third party companies and organisations that are not controlled by, under common control with, or otherwise related to Pepper (UK) Limited. Each such company and organisation will have its own privacy policies and fair processing notices posted on its website and you should review the relevant policies and notices for each such website you access.
Revisions
We may amend this Privacy Policy at any time and will post the revised policy on this page. Please review this page periodically for any such amendments. This Privacy Policy was last updated on 23 May 2018.
Telephone Call Recording
Please note that we or members of our Group Companies may record or monitor telephone calls for quality control and training purposes. In the event of such recordings being made, the content of those recordings may constitute your personal information. Such data will be processed in accordance with this Privacy Policy and kept for 4 years from the date of the call. If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will endeavour to respond to you promptly. If you believe our processing of your personal information does not comply with applicable data protection law, you can make a complaint to the UK Information Commissioner’s Office who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113. |
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Contact Us
For further information about your mortgage account please contact our customer services team: 0333 014 2046 or request a call back. Our opening hours are: 9am - 8pm Monday - Friday. Engage Credit, Harman House, 1 George Street, Uxbridge, London UB8 1QQ.