mainPicture
Welcome to the Engage Credit Customer Resource Centre: a dedicated website designed
to help you whether you have a general enquiry regarding your mortgage, you have had
a change in your financial circumstances, or wish to make a mortgage payment.


Image for Engage Credit Home Page 24 March 2020 - skinny banner
Update - 12 June 2020:
We understand that these are unsettling times for many of our customers and as your mortgage provider, we are working hard to support customers experiencing issues with their finances as a result of Coronavirus.

Following updated guidance from the Financial Conduct Authority, we can continue to offer payment holidays (These may also be known as a Payment Deferral).  In addition, we can also assess whether other solutions would be more appropriate for your circumstances.

Engage Credit customers seeking full or partial payment holidays can apply online and submit via email or post. If you wish to:

- Apply for a payment holiday for the first time, please click here for the latest information about Payment Holidays including frequently asked questions, and the link to the request form.

- If you have already successfully applied for a full or partial payment holiday with us and believe you need to extend it, please click here for the latest information about Payment Holidays including frequently asked questions, and the link to the extension request form.

Please note: Cancelling your Direct Debit is not a payment holiday and will be counted as a missed payment.  If you would like to talk about a payment holiday, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your mortgage account number in the subject line and we will contact you; due to call volumes, this may take longer than the estimated 7 days. Where a payment holiday is agreed, the Direct Debit mandate will remain in place so that so payments can resume when the agreed payment holiday ends.
-------
These are challenging times. if you are financially impacted by Covid-19 (Coronavirus) and concerned about your ability to make your mortgage repayments, we are here to help. 

Our team is available to discuss your circumstances and find a solution to help you resolve your financial difficulties. 

We will work with you to gain a full understanding of your situation and the effect it might have on your ability to pay your mortgage. We can assure you, each situation is reviewed on its own merits on a case-by-case basis. Our team is very experienced in this area with several solutions depending on your circumstances available to address temporary or permanent financial difficulties.

Please contact us by calling 03330 142 046 (Open 9am to 6pm, Mondays to Fridays (Excluding Bank Holidays)
-------

We are committed to supporting our customers and providing the highest level of customer care. We also recognise that managing your financial affairs can sometimes become challenging, particularly as a result of changing economic or personal circumstances. If you are worried about meeting your mortgage payments, or if you have any concerns over the future affordability of your mortgage payments, we are here to help. Contacting us at the earliest opportunity can often ensure that a solution is found. So if you are experiencing difficulty in making your payments, or if you have any concerns over the future affordability of your mortgage, please contact us to discuss your situation.
secondPicture
Our team of experienced staff will be happy to explain possible options available to you based on your current and future circumstances.